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Launch Pad: Fulfilled Expectations Create Trust: Principles of Risk Management, Quality Programs, and Service Standards
July 23 @ 6:00 pm - 7:30 pm
An 8 Week Group Consulting Program for Prospective, New, and Seasoned Entrepreneurs
Presented by the BDCC and Chris Gagné of Vermont Therapy & Consulting
Limited to 15 Applicants, Free Admission. Please complete the sign up form below.
Bring your business concept or questions through our innovative group consulting process, and emerge on the other side with a thorough business plan, more management skills, and a fuller understanding of the risks and tasks ahead. We will cover enough basics to support new and prospective businesses, and we will work with enough depth to support existing businesses considering changes or growth. Group sessions will offer a mix of instruction, group discussion, and optional homework.
If you’d like to attend only one or a few of the sessions, please still fill out the form and express your interest. This Instig8 Cohort Program is built for full-program attendees, but we will follow up with you if there is enough space to allow you to attend a session of interest. Get on the waiting list for single session sign ups, which will become available after June 4th.
Apply for the Series Here
All sessions are 90 minutes and start at 6pm sharp at the BDCC, 76 Cotton Mill Hill, Brattleboro, VT.
In this Session:
We will explore standards and controls of Quality, by which we mean consistent and repeatable, not whether your products are good. Quality management offers a business value by defining, controlling, and reducing the number of variables involved in offering a successful product or service, which in turn allows customers to form a trusted relationship with your brand. Risk management and service standards also seek to reduce variables, increase consistency, and improve both workforce and customer experiences. Planning your approach to all these related goals will help you define and measure success as it relates to your operations, products, or services, and in turn increase your ability to control outcomes.
Tues. June 18 – The Basic Tools of Entrepreneurship: Planning, Finance, Entities and Taxes.
Tues. June 25 – How to Start Your Own Business: Formation, Execution, Management, and Exit Planning.
Tues. July 2 – Location, Location, Vermont: Utilizing the Unique Benefits of Locating a Business Here.
Tues. July 9 – Your Brand Starts With a Story: Developing Authentic and Effective Messaging and Aesthetics.
Tues. July 23 – Building Systems and SOPs to Support Workflow and Workforce.
Tues. July 30 – Fulfilled Expectations Create Trust: Principles of Risk Management, Quality Programs, and Service Standards.
Tues. August 6 – Supported Self-Assessment and Participant Case Study Presentations.
Tues. August 13 – Once You’re In Business: Continuous Improvement, Growth, Financial Monitoring, and Damage Control.
Questions: instig8@brattleborodevelopment.com